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Summary
The Payment HSM Interface (PHI) is a high-throughput, low-latency, load-balancer which runs inside the customer’s infrastructure to perform round-robin load balancing across the Payment HSMs in the Utimaco Service.
The Payment HSM service from Utimaco provides a highly resilient fully managed service of Payment HSMs with greater than 99.999% availability.
The PHI will:
• Support the Utimaco Atalla AT1000 and Thales payShield APIs
• Maintain a connection to all HSMs in the Utimaco Payment HSM Service that are in the configured list
• Spread the commands it receives across the available HSM connections
• Handle thousands of open input sockets at any one time
• Stream commands through the open output connection to each HSM
• Forward the response received from the HSM to the correct input socket
• Handle thousands of in-flight packets (due to long command-response latency)
• Handle dropped connections and offline HSMs
• Automatically re-establish connections to HSMs which become available again
• Avoid attempting to send commands to HSMs which are unavailable
Features and capabilities
Payment HSM Load Balancing
The Payment HSM Interface (PHI) is a high-throughput, low-latency, load-balancer which runs inside the customer’s infrastructure.
Virtual Machine Image
The PHI is a virtual machine image. Customers can spin-up instances of this within their IBM cloud infrastructure.
Secure
The PHI establishes a mutually authenticated TLS tunnel (using ECC and AES256 encryption) terminating inside the HSM
itself.
Syslog Exports
The PHI can be configured to output logs to the customer’s Syslog server.
Multi Vendor Support
The PHI supports the Utimaco AT1000 and Thales payShield API's
Getting support
• Customer Portal with 24x7 availability
• 24x7 Emergency contact phone number shown on Portal (for total loss of live service)
• Email support system for all other issues and questions
• Team of highly skilled, HSM, security and network experts on hand
If you're experiencing issues with this product, use the following support information.
24 hours / 7 days a week 1 hour | |
support@myhsm.com Monday 7:00 AM - 4:00 PM UTC Wednesday 7:00 AM - 4:00 PM UTC Tuesday 7:00 AM - 4:00 PM UTC Thursday 7:00 AM - 4:00 PM UTC Friday 7:00 AM - 4:00 PM UTC 1 hour | |
Support locations | Support locations refer to all of the countries in which product support teams are located.
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You must wait 8 hours after you contact this product's support before you can begin the escalation process.
support@utimaco.com2 hours