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PHI Image (do not deploy standalone)

The Payment HSM Interface (PHI) Deployable Architecture catalogue tile should be used to deploy an instance of this VM.

  • Utimaco
  • Third Party
  • Date of last update: 04/14/2025
  • Docs
  • Get help
  • Readme file
  • Server Image
  • Utimaco
  • 04/14/2025
  • Compute
  • Docs
  • Get help
  • Readme file
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Select your deployment target

Select a delivery method

Select a delivery method

Select product version

    Version last updated: 04/04/2025

    Summary

    The Payment HSM Interface (PHI) is a high-throughput, low-latency, load-balancer which runs inside the customer’s infrastructure to perform round-robin load balancing across the Payment HSMs in the Utimaco Service.

    The Payment HSM service from Utimaco provides a highly resilient fully managed service of Payment HSMs with greater than 99.999% availability.

    The PHI will:

    • Support the Utimaco Atalla AT1000 and Thales payShield APIs
    • Maintain a connection to all HSMs in the Utimaco Payment HSM Service that are in the configured list
    • Spread the commands it receives across the available HSM connections
    • Handle thousands of open input sockets at any one time
    • Stream commands through the open output connection to each HSM
    • Forward the response received from the HSM to the correct input socket
    • Handle thousands of in-flight packets (due to long command-response latency)
    • Handle dropped connections and offline HSMs
    • Automatically re-establish connections to HSMs which become available again
    • Avoid attempting to send commands to HSMs which are unavailable

    Features and capabilities

    Payment HSM Load Balancing

    The Payment HSM Interface (PHI) is a high-throughput, low-latency, load-balancer which runs inside the customer’s infrastructure.

    Virtual Machine Image

    The PHI is a virtual machine image. Customers can spin-up instances of this within their IBM cloud infrastructure.

    Secure

    The PHI establishes a mutually authenticated TLS tunnel (using ECC and AES256 encryption) terminating inside the HSM
    itself.

    Syslog Exports

    The PHI can be configured to output logs to the customer’s Syslog server.

    Multi Vendor Support

    The PHI supports the Utimaco AT1000 and Thales payShield API's

    Getting support

    • Customer Portal with 24x7 availability
    • 24x7 Emergency contact phone number shown on Portal (for total loss of live service)
    • Email support system for all other issues and questions
    • Team of highly skilled, HSM, security and network experts on hand


    If you're experiencing issues with this product, use the following support information.

    https://portal.myhsm.com/s-payhsm/documents/general
    https://portal.myhsm.com/s-payhsm/support/diagnostics
    24 hours / 7 days a week

    1 hour

    support@myhsm.com
    Copy

    Monday

    7:00 AM - 4:00 PM UTC

    Wednesday

    7:00 AM - 4:00 PM UTC

    Tuesday

    7:00 AM - 4:00 PM UTC

    Thursday

    7:00 AM - 4:00 PM UTC

    Friday

    7:00 AM - 4:00 PM UTC

    1 hour

    Support locations

    Support locations refer to all of the countries in which product support teams are located.

    • United Kingdom
    • You must wait 8 hours after you contact this product's support before you can begin the escalation process.

      support@utimaco.com
      Copy

      2 hours

    Summary

    PHI Image (do not deploy standalone)

    • Deployment target: Virtual private cloud (x86)
    • Delivery method: Server Image
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