Skip to content
Navigation Menu

IBM Cloud

  • CatalogCatalog
  • Cost EstimatorCost Estimator
    • HelpHelp
      • Docs
  • Log in
  • Sign up
  • Catalog
  • Cost Estimator
  • Help
    • Docs

  • Navigation settings

Error

Change theme

This feature is in early stage, some parts of the platform might not fully support different themes yet.

  1. Catalog

Bespoken Automated Testing For IVR and Chat

Bespoken is a leader in fully automated testing for IVR systems, conversational AI, and chatbots.

  • Bespoken
  • Third Party
  • Date of last update: 06/26/2025
  • Docs
  • Get help
  • Service
  • Bespoken
  • 06/26/2025
  • AI / Machine Learning
  • Developer tools
  • IAM-enabled
  • Docs
  • Get help
  • Terms
info icon
Disclaimer
This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

PlanFeatures and capabilitiesPricing

  • Service
  • Bespoken
  • 06/26/2025
  • AI / Machine Learning
  • Developer tools
  • IAM-enabled
  • Docs
  • Get help
  • Terms

Summary

Bespoken is the AI-powered solution built to reduce the time, cost, and tedium of testing, monitoring, and scaling your contact center.
Our platform automates testing, monitoring, and load simulation to ensure your voice and chatbot experiences are working exactly as they should — every time.

Bespoken helps your contact center deliver flawless customer interactions, reduce costs, and scale with confidence. Our suite of tools ensures better customer experiences and better business outcomes.

The Bespoken platform consists of five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.

Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise). Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.

Features and capabilities

Exploratory Testing

Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.

Functional Testing

Automatically test voice/chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.

Continuous Monitoring

Monitor voice/chatbot 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.

Model/LLM Testing

Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.

Load Testing

Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.

Loading indicator
Loading...

Learn about the Bespoken Testing, Training and Monitoring solution for IVR.

Focus sentinel
Close

(1/5) | Learn about the Bespoken Testing, Training and Monitoring solution for IVR.

Focus sentinel

Getting support

Bespoken provides support to clients via email. Our aim is to respond to all requests within 1 hour during normal US business hours, and 8 hours outside that time.

Languages Supported: English and Spanish


If you're experiencing issues with this product, use the following support information.

https://read.bespoken.io
support@bespoken.io
Copy
24 hours / 7 days a week

1 hour

Support locations

Support locations refer to all of the countries in which product support teams are located.

  • United States
  • Peru
  • You must wait 8 hours after you contact this product's support before you can begin the escalation process.

    jpk@bespoken.io
    Copy

    1 hour

Summary

Bespoken Automated Testing For IVR and Chat

    Already have an account? Log in