Bespoken is the AI-powered solution built to reduce the time, cost, and tedium of testing, monitoring, and scaling your contact center.
Our platform automates testing, monitoring, and load simulation to ensure your voice and chatbot experiences are working exactly as they should — every time.

Bespoken helps your contact center deliver flawless customer interactions, reduce costs, and scale with confidence. Our suite of tools ensures better customer experiences and better business outcomes.

The Bespoken platform consists of five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.

Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise). Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.

Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.

Automatically test voice/chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.

Monitor voice/chatbot 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.

Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.

Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.