Compliance and Customer Experience Automation

Cognitive View monitors customer and employee interactions to help firms meet compliance, reduce conduct risk, and improve customer experience. It proactively detects security, data loss, and compliance risks across all communication channels, enabling firms to meet compliance, reduce conduct risk and improve customer experience.

Compliance & Conduct risk

• Voice, video, and text analytics to automate workforce monitoring
• Customer conversation analytics to ensure there are no compliance and conduct risk
• Monitors employee conversations for lousy behavior patterns, including racism, sexual harassment, stalking, and bullying, to end toxic work culture.

Customer Experience & Complaints

• Sentiment & tone analysis
• Predict customer concern & churn early and prevent complaints escalation

Complaint Insights

• Industry-wide complaint reference data to support dispute resolution professionals in helping of faster decission making process
• Learn more about past and emerging complaint patterns, top compliance issues, and industry trends
• Compare & benchmark complaints & process gaps against the industry peers or product lines to identify systemic risks, improvements made, and opportunities for improvement.

In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.

Support Information:

Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.

To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.

A member of our team will respond immediately upon receipt. For further information please visit: https://www.cognitiveview.com/

Customer & employee communication channel monitoring

Communication monitoring to support quality assurance which includes Sentiment & tone analysis, Customer satisfaction with CSAT score, and First call resolution.

Sales improvement in terms of improved agent performance to increase sales, script adherence & quality assurance by understanding call drivers to focus on things that matter to customers.