| Plan | Features and capabilities | Pricing | |
|---|---|---|---|
ProtectIO is PrimaryIO’s on-demand disaster recovery as a service (“DRaaS”) platform. ProtectIO is delivered as a web-accessible, multi-tenant, IBM Cloud-native Software-as-a-Service and helps customers by providing a robust disaster recovery solution while leveraging the latest cloud economics for an attractive Total Cost of Ownership.
Continuous Data Protection (CDP) is delivered via PrimaryIO’s proprietary VAIO Replication filter and Authenticated Block Stream Protocol that ships the changed I/O blocks to a DR Receiver process in the Target/DR environment and commits to IBM Cloud Object Storage.
At failover time, ProtectIO rehydrates from the Cloud Object Storage buckets into the respective VMDKs and instantiates the VMs that compose the application workload that is being protected. This delivers near zero RPO and an RTO correlated with the amount of data that needs to be rehydrated, which provides a compelling Total Cost of Ownership (TCO) solution for customers.
ProtectIO supports on-premises, IBM Cloud Classic and IBM Cloud VPC as the Primary Site and utilizes IBM Cloud Classic or VPC for the Target/DR Site, depending upon the customer and available VPC capacity. The UI/UX and associated Control Plane, which runs in an IBM Cloud VPC, has been designed to be extremely intuitive and allow customers to operate without needing assistance from a Managed Service Provider.
Pre-requisites:
1. Customer needs to have a IBM tenant account
2. Customer needs to have COS instance
Note: PrimaryIO team will help you setup IBM tenant account and COS instance
With Continuous Data Protection technology, ProtectIO enables near zero Recovery Point Object (RPO) which
ensures minimal to no loss.
Continuous replication does not need scheduling, agent, or appliances
Intuitive user interface offers centralized management. Customers can start using the ProtectIO platform within minutes.
ProtectIO offers predictable pricing. PrimaryIO charges on a per VM basis. Options of 1 and 3-year
subscriptions are also available.
ProtectIO's agentless protection technique has no performance impact on performance of primary site.
All customers have 24*7 email support available. Our customer success team will ensure onboarding is done
successfully.
Contact PrimaryIO support online at https://support.primaryio.com or by email at support@primaryio.com. Support is available 24 hours a day, 7 days a week, 365 days a year and is provided in English.
If you're experiencing issues with this product, use the following support information.
support@primaryio.com 24 hours / 7 days a week 1 hour | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
|
You must wait 72 hours after you contact this product's support before you can begin the escalation process. ibmcloud-support@primaryio.com 1 hour |