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PVS One Managed Service

Managed Service for Power Virtual Server, including setup, operational support, configuration changes, and troubleshooting.

  • MONO-X Inc.
  • Third Party
  • Date of last update: 10/07/2024
  • Docs
  • Get help
  • Service
  • MONO-X Inc.
  • 10/07/2024
  • Compute
  • IAM-enabled
  • Global
  • Docs
  • Get help
  • Terms
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Disclaimer
This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

Prices shown are for country or location: United States
PlanFeatures and capabilitiesPricing
monthly-plan
  • PVS One Managed Service for 1VM
  • $500.00 USD/MONTHLY

Managed Service for Power Virtual Server, including setup, operational support, configuration changes, and troubleshooting.
OS support is dedicated to IBM i environments.

An order is required for each VM (instance).
If you need Managed Service support for multiple VMs, please submit multiple orders.

  • PVS One Managed Service for 1VM

Managed Service for Power Virtual Server, including setup, operational support, configuration changes, and troubleshooting.
OS support is dedicated to IBM i environments.

An order is required for each VM (instance).
If you need Managed Service support for multiple VMs, please submit multiple orders.

  • Service
  • MONO-X Inc.
  • 10/07/2024
  • Compute
  • IAM-enabled
  • Global
  • Docs
  • Get help
  • Terms

Summary

PVS One Managed Service provides comprehensive support for the setup and operation of PowerVS, including new instance setup, configuration changes, and ongoing operational support. Key offerings include operational management of PowerVS Workspaces, support for IBM i instance management, and Q&A with troubleshooting. The service is available in Japan, with support for Japanese-language instances and translation assistance for communication with IBM Cloud support.

The detail of PVS One is provided at the following URL:
https://mono-x.com/pvsone/

Features and capabilities

PowerVS Workspace management

Support for creating Workspace, network configuration and changes within existing Workspace, and operational management of VM resource

IBM i instance's OS support

Support for building new PowerVS IBM i instance, monitoring, and supporting IBM i OS environment.

PowerVS Q&A and troubleshooting

Assistance with PowerVS environment usage, ticket creation support, and issue resolution.

Getting support

For details, please refer to the respective URLs mentioned below.


If you're experiencing issues with this product, use the following support information.

https://global.mono-x.com/hc/en-us
https://global.mono-x.com/hc/en-us/requests/new

Monday

12:00 AM - 8:30 AM UTC

Tuesday

12:00 AM - 8:30 AM UTC

Wednesday

12:00 AM - 8:30 AM UTC

Thursday

12:00 AM - 8:30 AM UTC

Friday

12:00 AM - 8:30 AM UTC

12 hours

Support locations

Support locations refer to all of the countries in which product support teams are located.

  • Japan
  • You must wait 12 hours after you contact this product's support before you can begin the escalation process.

    cloud_catalog@mono-x.com
    Copy

    6 hours

Summary

PVS One Managed Service

  • Plan: monthly-plan
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