Why can't I create or edit support cases?

You can't create or edit an IBM Cloud support case, and you receive an error message that you don't have the appropriate access.

When you try to create a case, the following error message is displayed:

Looks like you don't have access to create cases for this account.

General problems with accessing and managing support cases might be caused by not having the Identity and Access Management (IAM) access policy for the Support Center account management service. You must be assigned the editor or administrator role on the support center account management service to create cases.

The account owner, an administrator on the support center service, or the administrator on all account management services can assign an IAM policy on the support center to manage cases.

If you're the account owner or an administrator of the Support Center, complete the following steps to create an access policy for working with support cases:

1. In the IBM Cloud console, go to Manage > Access (IAM) and select Users.
2. Select a username, and click Access policies.
3. Click Assign Access.
4. From the Assign users additional access section, select Account management.
5. For the type of access that you want to assign, select Support Center.
6. Select a role to define the level of access for the user. The user needs the Editor or Administrator role to view, search, create, and update support cases.