Why do I encounter console pages that don't load?

A page in the IBM Cloud® console might not load properly, and an error message is displayed.

One of the following error messages might be displayed:

BXNUI0001E: The page wasn't loaded because IBM Cloud didn't detect whether a session exists.

BXNUI0016E: The apps and services weren't retrieved because an IBM Cloud page didn't load.

500 internal server error

An issue with the browser is causing a console page to not load. Or, there might be a temporary issue with connectivity.

Complete one or more of the following actions, as necessary:

• Refresh or restart your browser.
• Log out of the console and log in again.
• Use the private browsing mode of your browser.
• Clear the cookies and the cache of the browser.
• Use a different browser. For the list of supported browsers, see IBM Cloud prerequisites.
• If the problem persists, go to the IBM Cloud Status page to check if a service or component has an issue.