Getting help and support for Hyper Protect Crypto Services

If you experience an issue or have questions when using Hyper Protect Crypto Services, you can use the following resources before you open a support case.

Review the error message that is displayed on the UI. Normally, it also appends a help link to help you learn more and resolve the issue.
Review the FAQs in the product documentation.
Review the troubleshooting documentation to troubleshoot and resolve common issues.
Check the status of the IBM Cloud platform and resources by going to the Status page.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Providing support case details

If you need to open a support case for your issue, make sure that you include the following information for the IBM Support team to faster and better investigation:

Your instance ID.

You can find the ID on your instance dashboard through Overview > Instance > Instance ID. Or, you can retrieve the ID with the API.
Standadn plan: Your instance KMS endpoint.

You can find the endpoint URL on your instance dashboard through Overview > Instance > KMS public endpoint URL. Or, you can retrieve the API endpoint URL with the API.
Unified Key Orchestrator plan: Your instance Unified Key Orchestrator endpoint.

You can find the endpoint URL on your instance dashboard through Overview > Instance > Unified Key Orchestrator endpoint URL.
BYOHSM: Your instance HSM connector ID.

You can find the connector ID on your instance dashboard through Overview > Instance > HSM connector ID.

The Bring Your Own HSM (BYOHSM) function is available only in the Standard Plan service instances in the VPC-based regions. For the VPC region list, see Regions and locations.