IBM Cloud Docs
Frequently Asked Questions

Frequently Asked Questions

Frequently asked questions about IBM Cloud Monitoring.

Where can I find the list of Cloud services that generate metrics?

You can find information about the services that generate metrics in the following documentation topic: Cloud services.

Are you seeing errors when there are no problems?

Are you observing monitoring agent connection errors or receiving uptime alerts reporting an host is down when there are no problems?

IBM Cloud Monitoring has identified an issue with a subset of agent versions:

  • monitoring agent 10.3.0
  • monitoring agent 10.3.1
  • monitoring agent 10.4.0
  • monitoring agent 10.4.1

Where connectivity between your infrastructure and Monitoring's hosted service may fail.

You must upgrade all monitoring agents to 10.5. Learn more.

How can I find out the metrics that are collected per agent?

In IBM Cloud Monitoring, you can monitor your monitoring agent by using the dashboard template monitoring agent Health & Status that is available in Host Infrastructure. In this dashboard, you can see the number of monitoring agents that are deployed and connected to the monitoring instance, check the version of the monitoring agents, and find out how many metrics per host the agent is collecting.

Can IBM Cloud Monitoring and IBM Cloud Security and Compliance Center Workload Protection be used together?

The IBM Cloud Monitoring and IBM Cloud Security and Compliance Center Workload Protection services can be configured so operational performance monitoring and security vulnerability monitoring data can be obtained from a single monitoring agent running in your orchestrated and non-orchestrated environment.

You need to consider the following when connecting the two services:

  • You can connect only one IBM Cloud Monitoring instance to one IBM Cloud Security and Compliance Center Workload Protection instance.

  • The connected IBM Cloud Monitoring and IBM Cloud Security and Compliance Center Workload Protection instances must be in the same account and region.

  • Once connected, a single monitoring agent will provide data to both IBM Cloud Monitoring and IBM Cloud Security and Compliance Center Workload Protection connected instances.

  • Once connected, the only way to disconnect the service instances is to delete either the IBM Cloud Monitoring or IBM Cloud Security and Compliance Center Workload Protection service instance.

To provision connected services, see Provisioning an instance.