Logging for IBM OpenPages

IBM Cloud services, such as IBM OpenPages, generate platform logs that you can use to investigate abnormal activity and critical actions in your account, and troubleshoot problems.

You can use IBM Cloud Logs Routing, a platform service, to route platform logs in your account to a destination of your choice by configuring a tenant that defines where platform logs are sent. For more information, see About Logs Routing.

You can use IBM Cloud Logs to visualize and alert on platform logs that are generated in your account and routed by IBM Cloud Logs Routing to an IBM Cloud Logs instance.

Locations where logs are sent by IBM Cloud Logs Routing

The following table shows the IBM OpenPages service instance regions that generate platform logs and the IBM Cloud Logs Routing locations that they can send them to:

IBM OpenPages service instance regions and their corresponding IBM Cloud Logs Routing locations
IBM OpenPages service instance region	IBM Cloud Logs Routing location
AWS US East ( us-east-1 )	IBM Cloud Dallas ( us-south )
AWS Europe ( eu-central-1 )	IBM Cloud Frankfurt ( eu-de )
IBM Cloud Sydney ( au-syd )	IBM Cloud Sydney ( au-syd )

Ensure that the instance is set to the same region as the region that users want to route logs to. For example, if the IBM Cloud Logs Routing location is set to Dallas, then configure the To target instance to Dallas:

Logs routing set to Dallas target instance — Logs sent from Dallas location to Dallas target instance.

Platform logs that are generated

IBM OpenPages generates platform logs for the error, warning, and critical severity types.

Enabling logging

Create IBM Cloud Logs and configure routing by setting the target between source location to target instance.

Viewing logs

To view IBM OpenPages logs, go to the Logging instance page and click the IBM Cloud Logs instance.

Launching IBM Cloud Logs from the Observability page

For more information about launching the IBM Cloud Logs UI, see Launching the UI in the IBM Cloud Logs documentation.

Fields by log type

For information about fields included in every platform log, see Fields that are included in platform logs.

IBM OpenPages logs include the following fields:

Log record fields
Field	Type	Description
`logSourceCRN`	Required	Defines the account and flow log instance where the log is published.
`saveServiceCopy`	Required	Defines whether IBM saves a copy of the record for operational purposes.
`message`	Required	Description of the log that is generated.
`messageID`	Required	ID of the log that is generated.

IBM OpenPages sends audit events as platform logs. For more information, see Auditing events for IBM OpenPages.

Analyzing IBM OpenPages logs

In the IBM Cloud Logs dashboard, users can filter based on Application, Subsystem, and Severity to find logs specific to an instance. Users can also create a custom dashboard, view logs, or write a query to search for a log data.

They can also create alerts in IBM Cloud Logs.