IBM Cloud Docs
What if my OpenShift Data Foundation issue is still unresolved?

What if my OpenShift Data Foundation issue is still unresolved?

If your ODF issue is still unresolved or is not addressed in the troubleshooting steps, contact ODF support by raising a case in the Red Hat customer portal.

  1. Access the Red Hat Customer Portal and sign in with your support credentials.

  2. Find the Troubleshoot a product issue section and select Red Hat OpenShift Data Foundation.

  3. Select the version of your ODF instance.

  4. Click Continue.

  5. Use the Red Hat must-gather tool to collect data about your cluster in a compressed file. For more information, see Gathering data about your cluster.

    oc adm must-gather --image=registry.redhat.io/ocs4/ocs-must-gather-rhel8:latest --dest-dir=ocs_mustgather
    
  6. Follow the prompts to describe the issue you have. Attach the file with the must-gather data you collected earlier.

  7. Click Open a case to submit your issue.