Why can't I access my virtual server

You are unable to access your virtual server and the server is not pinging through a public or private IP.

The ping traffic might be blocked by your firewall or gateway (Vyatta, AT&T, Juniper, or Fortigate).

To attempt to resolve the issue, try the following troubleshooting tasks:

• Try to access the server through the KVM console. For more information, see Accessing the KVM console for virtual servers.
• If you can't access the server through the KVM console, then the ping traffic might be blocked by your firewall or gateway (Vyatta, AT&T, Juniper, Fortigate). Ask your administrator to check the firewall rules. For help with setting up firewall rules, contact support.
• If you're using security group, you need to allow ICMP traffic. For more information, see Creating security groups and rules.