Getting help and support for VMware Solutions
If you experience an issue or have questions when using VMware Solutions, you can use the following resources before you open a support case.
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Check the status of the IBM Cloud platform and resources by going to the Status page.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.
Procedure to create a case for VMware Solutions
- Go to the IBM Cloud Support Center.
- Log in with your IBMid account.
- Select All Products and type VMware Solutions where prompted for the product name, then click VMware Solutions.
- Review the various solutions offered. If you do not see an answer to your problem, click Create a case.
- On the New support case page, provide the following information:
- Enter a subject for your issue.
- Describe your issue in detail, such as the error messages, steps to re-create, and the URL that you are accessing.
- Under Add attachments, upload screen captures of the issue.
- If you want to be notified of updates on the issue, select the Email me updates about this case checkbox.
- Click Submit.