Getting help and support for Code Engine
If you have problems or questions about Code Engine, you can get help by joining the Code Engine community in Slack, asking questions through a forum, or opening an IBM Cloud support case.
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Engage our team through Slack. You can join the discussion in the #code-engine channel.
- Review forums such as Stack Overflow to see whether other users ran into the same issue. If you have technical questions, post your question on Stack Overflow and tag your question with
ibm-cloud-code-engine. - Get help from the open source community by searching for information on the internet or by asking questions in forums and on websites that support these tools.
- You can also contact IBM Support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see Contacting support.
Providing support case details
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with Code Engine.
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Name of the targeted region. See Regions for Code Engine.
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Name of your Code Engine project. See Working with a project.
- For your project, also include its CRN (Cloud Resource Name) and GUID (globally unique identifier). The project details page in the console provides provides a convenient way to obtain project details when troubleshooting. See How can I see details about a project?
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Name of your app, job, or function. See Working with apps in Code Engine, Working with jobs, and Working with Functions.
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Does your app, job, or function use a a build of your source that is stored in a Git repository or is it stored locally on your workstation? See Working with builds.
- Name of your build run.
- Name of your build.
- Name of the repository for your built image.
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Does your app, job, or function subscribe to an event producer? See Getting started with subscriptions.